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When Writing in to Lizette's Photo Fantasy, take into consideration that this is not a site for criticism of products. You are buying from an artist, and it is similar to buying products at an art show. If you did not receive the right order, quantity, print, or something has been damaged through shipping, you did not receive an invoice or need a copy of one, etc. Then please write us and we will fix the issue. Most sales are final, unless as stated, there is a technical issue. Please also feel free to leave a compliment for the artist.